Customers will now receive a much clearer description of the jobs that are returned as Media Error.

Errors are returned in the form:

{"ErrorType": "ERROR_TYPE_STRING", "ErrorComment": "Error explanation"}

• ITEM_NOT_FOUND: can't find an item by ID provided
• BAD_API_TOKEN: wrong API token
• MISSING_PARAMETER: required parameter is missing
• INVALID_OPTION: the passed parameter value is incorrect or unsupported
• INVALID_QUERY: params combination or context of their usage is invalid
• INVALID_URL: passed URL parameter is invalid or inaccessible

List of possible errors:

• unsupported_language: Unsupported language
• no_speech_detected: No speech detected
• transcoding_error: Transcoding error
• transcribing_error: Transcribing error
• unknown_error: Unknown error
• audio_minutes_limit_exceeded: Max limit of audio minutes reached
• bad_audio_quality: Audio is hard to recognize
• media_upload_error: Media file is unreachable
• long_silence_detected: Incomplete ASR detected (long silences)
• failed_captions_upload: Can't upload captions to Media Provider
• exceeded_allowed_duration: File exceeded the maximum length of %{hours} hours