Frequently Asked Questions

Q: Can I initiate a caption request from Wistia?
A: No, this is not supported at the moment/unable to test at the moment.

Based on the available documentation that we have, caption requests can only be initiated from the Verbit platform. If the functionality is relevant to you, please reach out to Wistia Support to set it up, assuming it is possible.

Q: Can I set up the integration to automatically pull the media files from Wistia?
A: No, this is not supported at the moment/unable to test at the moment.

If the functionality is relevant to you, please reach out to Wistia Support to set it up, assuming it is possible.

Q: If I made some corrections or changes to the captions on the platform, will the changes automatically reflect in the relevant video in Wistia?
A: No, this is not supported at the moment.

To overwrite the previous caption file that was sent to you, the existing SRT file must be deleted first on the relevant Wistia media file and use the Export > Export to Wistia option to update the captions.

Q: Can the integration process video files set as Private/Unpublished in Wistia?
A: No, this is not supported at the moment.

The video should be Published or set as Public in Wistia.