How does Zoom Integration Work?

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Verbit-Zoom Integration allows Verbit to stream captions straight to an ongoing Zoom meeting using Zoom's API token key.

A Verbit agent aptly named as Verbit Captions, will join the meeting and record the audio, which will then be passed to Verbit's ASR and human layers for processing. 

The finished transcripts will then be streamed back to Zoom through API, with the mode and delay dependent on the profile used to book the session. 

Note: ASR only sessions may have a delay of up to 5 seconds. ASR with the human layer may take around 15 seconds. 

 

Before the Zoom Meeting

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Listed below are the following steps we need to prepare before launching or joining a Zoom meeting.

 

Step 1: Booking a Session

Log in to Verbit as an admin and book a Live session.

See: The Role of the Verbit Admin: Booking a Session

 

Note: If you do not have a Verbit account, please reach out to your organization's Verbit admin to book the sessions on your behalf

 

Step 2: Download and Install Zoom Client for Meetings

To ensure a pleasant experience with your Live Session in Zoom, we highly encourage you to download and install the Zoom Client for Meetings beforehand.

 See: How to Download and Install Zoom Client for Meetings

 

Step 3: Enabling Closed Captions

The host and participants of the meeting should have Closed Captioning enabled on their Zoom accounts in order to view the Live captions on their screen.

To enable closed captioning:

• Go to https://zoom.us/profile/setting then scroll down to Settings and click In Meeting (Advanced) section.

• Toggle Closed captioning to turn it on.

• Go to Allow live streaming meetings toggle.
  • Turn this toggle on.
  • Tick to check Custom Live Streaming Service.
  • Leave the input box empty.

Note: If the above options are grayed out, it has been locked at the institution account level. Please contact your Zoom admin to provision these features. 

 

During the Zoom Meeting

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For Verbit to complete the integration, the host of the Zoom meeting should provide access to the assigned Verbit Captions agent with their meeting API token key.

• The API token can be obtained in the Zoom's control panel. Click on Closed Caption (CC) then Copy the API Token.

• The host of the meeting can either:
  • Send the API token key to Verbit Captions through Zoom chat; or
  • Delegate Verbit Captions as the captioner of the meeting. See: Using closed captioning

• The rest of the integration setup will be handled by Verbit Captions from this point. Once the setup is complete, all meetings will have close captions by default.

See also: The Role of Zoom Host: Manage the Meeting

 

Viewing the Captions

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Once the integration is complete, all participants at this point can decide if they want to show closed captions on their own Zoom screens.

Zoom offers two display modes for captions: either as Show/Hide Subtitle or View Full Transcript, both of which can be toggled via Zoom's control panel, as shown below:

Alternatively, the participants can access and view the transcript on our platform by clicking the LIVE Transcript link sent from email or copy/paste the link posted on the Zoom transcript.

See also: The Role of Participant: Viewing the Captions

 

Disabling Zoom Live Captions

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To disable live captions for a specific meeting, the meeting host can click the Closed Caption (CC) button on the bottom right corner of your Zoom window and then click on Hide Subtitle.

• To disable live captions for all host’s meetings:
• Go to https://zoom.us/profile/setting, and click In Meeting (Advanced) section at the bottom of the page.
• Go to the Allow live streaming meetings toggle to turn it off.

 

To uninstall the Zoom Client for Meetings, see: How to uninstall Zoom Client for Windows

 

Please Contact Us for further assistance from our team.